Shipping Policy

Last Updated: September 2026

At SAMZORA, we are committed to delivering your orders safely, securely, and as efficiently as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our store.

1. Order Processing

Orders are processed after successful confirmation of payment or, where applicable, confirmation of the order for cash-on-delivery purchases.

We generally process orders during our regular business days. Processing time may vary depending on product availability, order volume, public holidays, promotional periods, or other circumstances beyond our reasonable control.

Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.

2. Delivery Areas

SAMZORA currently delivers to locations where our selected courier and logistics partners provide service.

Delivery availability may vary depending on the destination, remote-area coverage, weather conditions, security conditions, and courier service availability.

If a particular location is not serviceable, we will contact the customer using the contact information provided with the order.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping fees may vary depending on:

• Delivery location

• Order size or weight

• Shipping method

• Promotional offers

• Courier charges

• Remote or special-service areas

Any applicable shipping charges are the responsibility of the customer unless SAMZORA specifically offers free shipping.

4. Estimated Delivery Time

Delivery times are estimates and are not guaranteed unless SAMZORA has expressly confirmed a guaranteed delivery service.

Actual delivery time may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Remote-area delivery

• Security or access restrictions

• Force majeure events

• Other circumstances beyond SAMZORA's reasonable control

We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe communicated to the customer.

5. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the shipment when required.

A tracking status showing that an order has been delivered will generally be considered confirmation of delivery unless the customer promptly reports a delivery issue.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully verify your:

• Full name

• Complete delivery address

• City

• Area/locality

• Postal code, where applicable

• Active phone number

SAMZORA is not responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or outdated information supplied by the customer.

If you notice an error in your delivery address, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed once an order has been shipped.

7. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, cannot be contacted, refuses the shipment, provides an incorrect address, or otherwise prevents delivery, the courier may make additional delivery attempts or return the package to SAMZORA.

Additional shipping or re-delivery charges may apply where the failed delivery was caused by circumstances attributable to the customer.

8. Refused or Unclaimed Orders

If an order is intentionally refused or remains unclaimed and is returned to SAMZORA, any refund or re-shipment will be handled in accordance with our applicable Return & Refund Policy.

Shipping charges already incurred by SAMZORA may be deducted from any eligible refund where permitted by applicable law.

9. Damaged Packages

Customers should inspect the package upon delivery.

If a package appears seriously damaged, opened, tampered with, or otherwise compromised, please contact SAMZORA as soon as possible and, where possible, provide photographs or video evidence of the package and its contents.

This information may be required to investigate the matter with our courier or logistics partner.

10. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact SAMZORA promptly after receiving your order.

Please provide:

• Order number

• Customer name

• Description of the issue

• Photographs or other relevant evidence, where applicable

We will review the matter and determine the appropriate resolution in accordance with our Return & Refund Policy.

11. Multiple Items in One Order

Where an order contains multiple products, SAMZORA may ship the products together or separately depending on product availability, warehouse processing, packaging requirements, or logistics considerations.

If products are shipped separately, the customer may receive multiple packages or tracking updates.

12. Clothing, Lingerie & Personal Apparel

For hygiene and customer-safety reasons, certain products such as lingerie, underwear, undergarments, intimate apparel, and other personal-wear products may be subject to specific return, exchange, or hygiene restrictions.

Customers should review SAMZORA's Return & Refund Policy before placing an order for such products.

13. Delayed Deliveries

If your order appears to be significantly delayed, please contact SAMZORA with your order number.

We will make reasonable efforts to investigate the shipment with the relevant courier or logistics provider.

However, SAMZORA cannot be held responsible for delays caused by circumstances outside our reasonable control.

14. Force Majeure

SAMZORA shall not be responsible for failure or delay in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, transportation disruptions, government restrictions, security conditions, epidemics, pandemics, civil disturbances, or other unforeseen events.

15. Changes to This Shipping Policy

SAMZORA reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date. Customers are encouraged to review this policy periodically.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SAMZORA
Email: samzora385@gmail.com

We will make reasonable efforts to assist you with your order and delivery-related concerns.